Device Plan Part Payment

[Anonymous]

I have 2 devices on Refresh and have paid off the Device Plan part of one of the devices online via the 'Make a Payment' option a couple of months ago.

I now want to make a part payment for the 2nd device therefore lowering my monthly bill, but when clicking through the same option the 'Make a Payment' option and selecting the Device Plan Payment and payment type the 'Make Payment' button is greyed out (in IE) or has no link (Chrome/Firefox) - This has been the case for a while now and online chat first said it was a server issue and to try again, then said it was the browser, then just said it works (Not helpful!).

Has the option for part payment/full payment been removed from O2 site and can now only be done via calling?

[perksie]

It sounds like a web site fault, if it doesn't work soon you might be better to phone them.

Nothing has changed in the way Refresh works.

Perhaps @Toby could feed this back to the team who deal with the site.

[MI5]

Call CS on 202 to make a payment in the interim - We find lot's of glitches like this on the website.