Solved: Deposit

Asim · ‎01-08-2019

How do you claim back your deposit when starting a new plan

MI5 · ‎01-08-2019

Assuming you have paid your bills on time you need to call 202 after you've paid your 3rd bill to request the return of your deposit.

The credit will be applied to your account when your 4th bill is generated.

You can then chose to leave it there to pay future bills from or call again to request it to be transferred to your bank account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎01-08-2019

You can claim it after 3 consecutive on time payments

MI5 · ‎01-08-2019

@Asim

Assuming you have paid your bills on time you need to call 202 after you've paid your 3rd bill to request the return of your deposit.

The credit will be applied to your account when your 4th bill is generated.

You can then chose to leave it there to pay future bills from or call again to request it to be transferred to your bank account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎02-08-2019

Good morning @Asim, I hope the info above answered your question, but if you need help with anything else please let us know

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