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Level 1: Joiner
Posts: 1
Registered: ‎03-10-2018
Accepted Solution

Deposit

I have paid a deposit when taking out the contract. And was told after 3 successful payments I will get it back. I rang CS and they said I have to wait for another month to issue it? I don’t understand. Has anyone else had this?
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Posts: 89,923
Topics: 539
Solutions: 11,746
Registered: ‎04-04-2012

Re: Deposit

That is the policy @Sukhi.
You make 3 on time payments and the money is returned on your 4th bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,219
Registered: ‎23-07-2014

Re: Deposit

Hi @Sukhi, please do check the information above from @MI5. Let us know if you have any additional questions or things that you're not clear on and we'll try to help. Smiley Happy Welcome to our forum!

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