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Deposit

NathanM84
Level 1: Joiner
  • 7 Posts
  • 2 Topics
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Registered:
Hi all, I placed a deposit for a phone in November 2020. When am I able to receive the deposit back? All bills have been paid on time or prior to the bill date so I am up to date with this.

Thanks
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Anonymous
Not applicable

Hello @NathanM84 

 

It can be returned to you after 3 months of paying your bills on time and will be added to your 4th bill.

You'll need to call customer service to remind them though possibly.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

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Message 2 of 2
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Anonymous
Not applicable

Hello @NathanM84 

 

It can be returned to you after 3 months of paying your bills on time and will be added to your 4th bill.

You'll need to call customer service to remind them though possibly.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Message 2 of 2
373 Views