on 01-04-2020 10:25
on 01-04-2020 10:26
You need to talk to customer service Guide: How to find help & contact O2
on 01-04-2020 10:29
on 01-04-2020 10:31
on 01-04-2020 10:31
There is no email except complaints https://www.o2.co.uk/how-to-complain
Phone lines are very busy - keep trying.