Deposit

[Vadande2002]

Hi,
I would like to know when my deposit will be paid into my account.
I made this request last Sunday. The agent said she had processed the request.
I haven’t heard any updates.
I would like to if the request was made & when the funds will be available in my account.
Thank You.

[MI5]

@Vadande2002 

It will show when your next bill is generated.

You can then either leave it to pay bills from or request it returnrd to your bank account.

[jonsie]

If this is a deposit taken and a change of mind then it can take 14 working days and maybe longer in these difficult times.

If it's a returnable deposit on a contract taken out then it will be credited on your fourth up to date bill as long as payments have been made on time.

[Vadande2002]

I was told after 3 months I can request the deposit.

Which was what I did last Sunday & I haven’t had any update.

[MI5]

@Vadande2002 

as I said above, it will show as a credit on your next bill.

[jonsie]

---

@Vadande2002 wrote:
I was told after 3 months I can request the deposit.

Which was what I did last Sunday & I haven’t had any update.

---

It will show as credit on your next bill. Only then can you request it to be paid into your bank account.

[MI5]

Exactly

[Vadande2002]

I don’t see that information on my bill so how can I request it?

[MI5]

You need to wait for the next bill to be generated.