Solved: Deposit

Sukhi · ‎03-10-2018

I have paid a deposit when taking out the contract. And was told after 3 successful payments I will get it back. I rang CS and they said I have to wait for another month to issue it? I don’t understand. Has anyone else had this?

MI5 · ‎03-10-2018

That is the policy @Sukhi.
You make 3 on time payments and the money is returned on your 4th bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-10-2018

That is the policy @Sukhi.
You make 3 on time payments and the money is returned on your 4th bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎05-10-2018

Hi @Sukhi, please do check the information above from @MI5. Let us know if you have any additional questions or things that you're not clear on and we'll try to help. Welcome to our forum!

O2

Deposit

Travel bolt on

using phone abroad

My contract ***********

Phone use abroad

Pay may existing bills