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Deposit refund

Michellemac11
Level 1: Joiner
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Hi I had paid a £275 deposit when purchasing my phone, I was told I could request it after my 4th bill was generated which I did on Monday, the guy on the phone requested it and advised me it would show on my app within 24hours then I had to call to have it transferred to my bank. It’s well past 24 hours and I have no idea where on the app I should look!
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MI5
Level 94: Supreme
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@Michellemac11 

It won't show until your next bill is generated but if you call customer service they should be able to see it and transfer it for you 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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