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Deposit paid for new contract - refund required

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Lynnbo182
Level 1: Joiner
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on ‎06-04-2020 11:00

on ‎06-04-2020 11:00

When I took out my new contract with O2 I was required to pay a deposit of £275 due to my credit score. I was told this would be returned in 3 months time. Can someone please advise how I can request this refund as the required timeframe has now passed.

 

Thanks

 

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jonsie
Level 94: Supreme
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on ‎06-04-2020 11:03

on ‎06-04-2020 11:03

It is credited to your 4th bill and then you nee to call to have it transferred back to your account

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 95807 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎06-04-2020 11:03

on ‎06-04-2020 11:03

It is credited to your 4th bill and then you nee to call to have it transferred back to your account

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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