Solved: Deposit for Contract

Anonymous · ‎08-09-2015

I applied for an iPhone 6 and got accepted but they asked for a £100 deposit, I left the page on Internet open and went to the bank to pay in the £100 for deposit, got back and screen said server error please try again. So I did it again and then asked me for a £300 deposit, I called customer services who weren't sure why that happened and did another application for me that then asked for a £400 deposit. I presume that is because of the 3 credit checks done within an hour of each other. How can I get it back down to the £100 deposit as I think it's a bit of a joke that my credit file has been so damaged in an hour by O2 because of a system fault on there Internet.

Mark_1980 · ‎08-09-2015

@Anonymous wrote:
But computer said yes with £100 deposit, how can it then go up to £400 in under an hour?

As others have said, it's almost certainly down to the number of seperate credit checks which O2 have carried out within a short period of time. I don't think there is anything that O2 can do to reduce the amount of deposit you need to pay unless you randomly managed to take a screenshot of the initial £100 deposit as proof (even then I don't know whether it would mean anything)..

Be patient, wait a week or so and try again.

I don't care what rank I am and neither should anyone else.

View solution in original post

Anonymous · ‎08-09-2015

System fault on their website I mean.

MI5 · ‎08-09-2015

Wait a week and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-09-2015

It's certainly because of the related credit checks. Initially the web page would have timed you out I'm afraid so not a website error as such.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-09-2015

Is a week going to be long enough? I'm so annoyed.

Anonymous · ‎08-09-2015

Surely there should be something thy can do as they will see I was originally offered it with a deposit of £100?

Anonymous · ‎08-09-2015

I'd wait until tomorrow after Apples event as you may rather get a potential new iPhone

jonsie · ‎08-09-2015

@Anonymous wrote:
Surely there should be something thy can do as they will see I was originally offered it with a deposit of £100?

It's a case of 'computer says no'.....

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-09-2015

But computer said yes with £100 deposit, how can it then go up to £400 in under an hour?

Mark_1980 · ‎08-09-2015

@Anonymous wrote:
But computer said yes with £100 deposit, how can it then go up to £400 in under an hour?

As others have said, it's almost certainly down to the number of seperate credit checks which O2 have carried out within a short period of time. I don't think there is anything that O2 can do to reduce the amount of deposit you need to pay unless you randomly managed to take a screenshot of the initial £100 deposit as proof (even then I don't know whether it would mean anything)..

Be patient, wait a week or so and try again.

I don't care what rank I am and neither should anyone else.

O2

Deposit for Contract

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Moneysupermarket deal

Direct debit

Esim

add another 02 phone to my account