Solved: Deposit Refund

MorganWood · ‎28-12-2015

Hello.
This month I'm meant to be receiving my deposit back. How ever there is no sign of it either on my 02 account or on my card. Was just wondering if anyone could shead some light. Thanks in advance

Cleoriff · ‎28-12-2015

Hi @MorganWood Welcome to the forum. It is usually 3 full months and then deposit is credited back to you

It may appear as a bill credit so check your account via My O2 http://www.o2.co.uk/myo2

If not showing there then you need to contact customer services. Ring someone on the numbers in this link....I would advise you to avoid live chat. http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎28-12-2015

Hi @MorganWood Welcome to the forum. It is usually 3 full months and then deposit is credited back to you

It may appear as a bill credit so check your account via My O2 http://www.o2.co.uk/myo2

If not showing there then you need to contact customer services. Ring someone on the numbers in this link....I would advise you to avoid live chat. http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎28-12-2015

You need to call cs and request it be returned to you.
I don't believe it is automatically done as you need to choose where the money goes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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