Hey, all ! first time poster here apologies in advance for the long winded gripe, just looking for a few insights from the community on a matter regarding a deposit refund ive been anxiously awaiting.
I had paid the first three monthly bills successfully and on time and saw the money had been put into my O2 account as credit.
SO I called O2 CS last week on a Thursday morning to request my refund be returned to my bank account and had been told that would be fine and that they had went ahead and sent it through during the call.
Yesterday I'd noticed my deposit was still sitting in my O2 account as credit. I was a little wary though not too concerned, however decided to give CS a ring, you know, just for peace of mind that the refund had actually been put through.
Well, much to my shock and confusion I was told in that call that the refund had only been put through THAT DAY (not on the Thursday when I'd first called and been told it had been sorted) and I would be expected to wait a further seven days!
I've received no other confirmation at all, not after my call on Thursday or yesterday, that I would be receiving my money.
Here I enquire, has anyone else had a similar issue with O2?
Is it standard practice for them to delay a deposit refund like that (after claiming it had already been put through) without warning?
Is this something I should be escalating or putting in a complaint about?
O2 has been decent up until this issue, however this situation really rubbed me the wrong way and I don't do well with being left in the dark or lied to especially as I've done my part in paying my bills on time as requested. ://
Thank you for taking the time to read this!
