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Level 1: Joiner
Posts: 2
Registered: ‎30-12-2020

Deposit Refund

I'm having problems with getting my £225.00 deposit I paid.
I was told when i originally took out the contract I'd receive this one the third bill is played.
My fourth bill has now been produced and I'm still awaiting my refund.
This is very unprofessional of o2 fraudulently holding onto customers deposits the Metropolitan Police have now been contacted and made aware!
Posts: 117,643
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Deposit Refund

@Julian1 

Don't think the police would be interested but you need to call O2 to request the refund anyway.

Numbers here 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 2
Registered: ‎30-12-2020

Re: Deposit Refund

The Metropolitan Police have given me a Crime Reference Number so they are investigating this.
I have only taken these drastic steps as I have discussed this matter over the phone with o2 on several occasions including this morning.
The tell me they have sent a for with my request to their back office and my deposit will be released.
My deposit still has not been released as yet and not showing in my bank account.
So as far as im concerned o2 are fraudulently holding onto my deposit still and I am losing interest on my money.
I'm not the first customer who has had this problem in the past with o2.
It should not take weeks to transfer the deposit back into my bank account I have also taken the liberty of tweeting this problem about o2 to millions of followers let's spread this far and wide!!!
Posts: 101,813
Topics: 770
Registered: ‎14-01-2013

Re: Deposit Refund

@O2Lisaor @O2Daniel  are you able to do anything to help @Julian1 get his deposit back please?

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Posts: 67
Registered: ‎01-07-2020

Re: Deposit Refund

thanks for the tag @Cleoriff 

 

@Julian1 i will private message you, and we can look into this further Smiley Happy

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Posts: 101,813
Topics: 770
Registered: ‎14-01-2013

Re: Deposit Refund

Thanks @O2Daniel thumbsup

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