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Deposit Refund

Nshawy1980
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I paid a £400 deposit when I took out this contract. I have now paid the 1st 3 monthly bill on time and this £400 is now showing up on my airtime balance on my account, how do I request this £400 to be refunded back on my debit card? Is there a particular number I have to call? I have tried online chat multiple times but can never get through. Any help would be much appreciated. Thanks
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MI5
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@Nshawy1980 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143408 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Nshawy1980 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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Nshawy1980
Level 1: Joiner
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Thanks for your quick reply. Is there a number I can call from my landline phone rather than mobile
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Nshawy1980
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Ignore that last comment. I've found the number
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MI5
Level 94: Supreme
  • 143408 Posts
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  • 27489 Solutions
Registered:

All the numbers are free from either mobile or landline @Nshawy1980 

Customer service open at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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