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Denied 02 switch up

Russ7
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Hi, I am looking for advice. I have just tried to switch up in store and got an error stating "you have reached the maximum number of pay monthly contracts allowed at any one time". I have seven lines on my account, have been with o2 for a very long time and have never failed to pay a bill. My query is that I am not adding a new contract line, but rather upgrading. Any

advice?

 

 

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Steve1982c
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Did they ever resolve this issue ? 

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Oxonian
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