Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎01-10-2018
Accepted Solution

Delivery

I ordered a new phone on pay monthly yesterday and chose free standard delivery. Delivery was suppose to be today between 8am-10pm. Been waiting all day for an email to say it has been dispatched so I can track my order but I’ve received nothing and have no idea if it’s actually going to come tonight. How can I see where my delivery is or if it’s even been dispatched?
Posts: 73,560
Topics: 688
Registered: ‎14-01-2013

Re: Delivery

[ Edited ]

Hi @Stephen101

You will get an email when its dispatched, then you will be able to track it

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you haven't yet had this email, it may be out of stock. You could try ringing customer services https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 88,649
Topics: 536
Solutions: 11,507
Registered: ‎04-04-2012

Re: Delivery

How to track here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs but if you've not had the dispatch email it means it hasn't left O2 yet.
Chase it up with CS http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Delivery

Sounds like the phone is out of stock