Delivery

[Ded]

I ordered my phone yesterday and it saying standard delivery and today’s date but does that mean it’ll come today? I still haven’t reviewed dispatch email

[MI5 · Accepted solution]

@Ded 

Maybe, maybe not.

You don't always get a dispatch email or sometimes it arrives after the phone, however, it may be out of stock, so best to call O2 to check.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Blair14]

My phone ment to be here today and have contact DHL they said it hasn't reached Belfast yet from Stoke and to get yous to find out why

[MI5]

@Blair14 

Yous need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.