Delivery of Sim

[Lilly]

On 5th December I took out a 12-month sim-only contract online. It said that the estimated delivery was the next day, but as it was a Saturday, I assumed that by Monday, my sim would have arrived. It is now 11th December and I have still not received my sim card. I have contacted o2 but they have said that my sim was dispatched on the 6th, so this is a royal mail issue. I have now a week without being to use my mobile. Can anyone suggest when my sim will arrive?

[jonsie]

It's probably due to Christmas staffing levels at Royal Mail @Lilly 

You need to keep trying customer service

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[madasaf1sh]

@Lilly

Royal Mail is very slow at the moment, it took a week to get something from Leeds to Barnsley....

Also Royal Mail dont consider post lost until 10days from posting date so i'm afraid thats the 17th December 😞

Come on o2 stop using the Royal Mail, they are becoming worse than Hermes and Yodel....

[MI5]

I'm still waiting for something posted on Nov 30th @Lilly 

Post is hopeless this time of year.

[jonsie]

Customer service at least considers it lost if 3-4 days late

[Cleoriff]

My son works for ParcelForce. He said they can't cope due to so many people shopping online re the pandemic.

[MI5]

Had a parcel delivered by RM at 7.00am this morning.
Never seen a postie that early in the 20 years I've lived here.

[Cleoriff]

One of my friends had a parcel delivery at 6am on Tuesday. She was so frightened at the knock at the door she wouldn't get out of bed. Found a note posted through letterbox to say she had to pick it up from the sorting office!

[MI5]

Ours just leaves them by the front door, rings the bell and runs.

[jonsie]

Scary house then....