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Delivery of Sim

Lilly
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On 5th December I took out a 12-month sim-only contract online. It said that the estimated delivery was the next day, but as it was a Saturday, I assumed that by Monday, my sim would have arrived. It is now 11th December and I have still not received my sim card. I have contacted o2 but they have said that my sim was dispatched on the 6th, so this is a royal mail issue. I have now a week without being to use my mobile. Can anyone suggest when my sim will arrive?

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jonsie
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It's probably due to Christmas staffing levels at Royal Mail @Lilly 

You need to keep trying customer service

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

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madasaf1sh
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@Lilly

Royal Mail is very slow at the moment, it took a week to get something from Leeds to Barnsley....

Also Royal Mail dont consider post lost until 10days from posting date so i'm afraid thats the 17th December 😞

Come on o2 stop using the Royal Mail, they are becoming worse than Hermes and Yodel....
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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I'm still waiting for something posted on Nov 30th @Lilly 

Post is hopeless this time of year.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Cleoriff
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My son works for ParcelForce. He said they can't cope due to so many people shopping online re the pandemic.

Veritas Numquam Perit

Girl in a jacket
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MI5
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Had a parcel delivered by RM at 7.00am this morning.
Never seen a postie that early in the 20 years I've lived here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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One of my friends had a parcel delivery at 6am on Tuesday. She was so frightened at the knock at the door she wouldn't get out of bed. Found a note posted through letterbox to say she had to pick it up from the sorting office!

Veritas Numquam Perit

Girl in a jacket
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MI5
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Ours just leaves them by the front door, rings the bell and runs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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