Delivery of New Phone

[TheJJ]

Hoping someone can help,

I purchased a pay-monthly phone from O2 on the 23rd July. I have emails with all of the legal information, and with an order confirmation number.

Although I expected to recieve the phone next day (as advised) I have not yet received it. More concerningly, when I log into My O2, it shows no services alongside it. £60 has been taken from my bank account but I have no idea when to expect the device to be dispatched.

Is there a way of finding any further information on the order when it has been placed,but not yet out for delivery?

Thanks

[MI5 · Accepted solution]

@TheJJ 

Only by checking with customer service but it's likely the device is out of stock.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[jonsie]

The phone is possibly out of stock

Best option is to call customer service for an update

all numbers here:

Guide: Coronavirus Community Help and Support 

[Kevinlane]

Same thing happened to me , ordered Friday received all paperwork etc and order confirmation, payed for Saturday delivery haven't heard a thing since 

[MI5]

@Kevinlane 

Same advice as above I'm afraid.