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Level 1: Joiner
Posts: 1
Registered: ‎27-07-2020
Accepted Solution

Delivery of New Phone

Hoping someone can help,

 

I purchased a pay-monthly phone from O2 on the 23rd July. I have emails with all of the legal information, and with an order confirmation number.

 

Although I expected to recieve the phone next day (as advised) I have not yet received it. More concerningly, when I log into My O2, it shows no services alongside it. £60 has been taken from my bank account but I have no idea when to expect the device to be dispatched.

 

Is there a way of finding any further information on the order when it has been placed,but not yet out for delivery?

 

Thanks

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Delivery of New Phone

@TheJJ 

Only by checking with customer service but it's likely the device is out of stock.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,644
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: Delivery of New Phone

The phone is possibly out of stock

Best option is to call customer service for an update

all numbers here:

Guide: Coronavirus Community Help and Support 

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Level 1: Joiner
Posts: 1
Registered: ‎27-07-2020

Re: Delivery of New Phone

Same thing happened to me , ordered Friday received all paperwork etc and order confirmation, payed for Saturday delivery haven't heard a thing since 

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Delivery of New Phone

@Kevinlane 

Same advice as above I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)