Delinking nightmare

[Arachnakid]

I asked for my airtime tariff to be delinked.from my device plan after 24 months, as per my contract, and o2 cancelled the whole contract and are now threatening me with debt collectors but it was them who cancelled the contract not me. 

Have contacted Payment Management, Sales, Upgrades and Customer Service and none will help. Should I go direct to the Ombudsmen?

Basically, O2 have breached the contract I agreed to and signed with them. 

[Oxonian]

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@Arachnakid wrote:

The contract is clear and O2 have admitted that it was their mistake but they refuse to give any advice on how.to continue paying the outstanding 12 month installments. it is their error and the ombudsmen and lawyers will not tolerate how I have been treated.due to their own breach of the contract I agreed to. Call transcripts have been applied for and I have screenshots from all the online chats, as well as the copy of my original contract. 

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OK @Arachnakid, fair enough, good luck. 👍