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Delete an order

Germano
Level 1: Joiner
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How can I delete an orde?

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Bambino
Level 86: Prestigious
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@Germano You'll need to call customer service. Numbers are here: Guide: Coronavirus Community Help and Support 

If you're already an O2 customer, here is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
  • 24358 Posts
  • 1058 Topics
  • 3818 Solutions
Registered:

@Germano You'll need to call customer service. Numbers are here: Guide: Coronavirus Community Help and Support 

If you're already an O2 customer, here is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I DO NOT WORK FOR O2



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gmarkj
Level 66: Unequalled
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You would need to contact customer services to do that @Germano.
All numbers are in this guide
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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