Defer Payment

[Druidtoad]

Hi,

I've been trying to contact O2, and as usual, O2 only contacts you when there's a payment issue to them, and not for anything else.  I'm trying to find a way to defer a payment that is meant to happen, but I'm unable to convey this to O2, as the main contact is for emergencies only (I'm not sure what constitutes an emerency for O2?), and the staff that operate this forum are not actually getting back to me?

Can I get advice on what to do, with informing O2 on how to defer a due payment?

Regards

[MI5]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Druidtoad]

I called the 0800 902 0217 number, but the options avaliable are only to make a payment, which I can't do.  There are no options to request to pay the bill at another date.

[Druidtoad]

How can O2 offer a payment help service, if they're unavaliable?  The means to make a payment of a bill is simple, and yet anything else is incredibly difficult to solve.  

[gmarkj]

Did you wait to speak to someone even if the option was not really what you wanted?