Defaulted Account stopping mortgage

[Anonymous]

@Toby@Martin-O2

I am in a similar scenario to the many of people's accounts under the same search where I have cancelled a contract and no documentation was emailed to me by O2 and I was not made aware of paying any final bill. It is the same case covered by the media as below. It was confirmed by customer service advisors this is a common mistake and I am able to get this default removed from my credit file. I am in the situation where I have a pregnant partner, an £85k investment and 48 hours to get it in writing from O2 that the default will be removed or my underwriter will pull the plug.

I've contacted every department possible and was told to email with a 10 day response time.... I cannot wait this long I need help now. I am very desperate and pleaded this but no one was willing to help me. This is stressing me out all over an £18 which I never new about. Never missed a payment with O2 I was always on time. I stand to loose my dream home and a lot of money over a tiny figure. I am not in the position to wait 10 days for a reply I need help ASAP

http://www.telegraph.co.uk/finance/personalfinance/household-bills/11597207/My-late-payment-to-O2-co...

https://community.o2.co.uk/t5/forums/mobileforumtopicpage/board-id/4/thread-id/35919/highlight/true/...


https://www.google.co.uk/amp/s/amp.theguardian.com/money/2012/feb/17/o2-debt-mortgage-application

https://amp.theguardian.com/money/2013/aug/03/mobile-debt-wrecked-mortgage

[Anonymous]

I'm afraid you will have to wait the response time unless admin can push it through but unlikely

[Anonymous]

Can't afford to wait I will literally loose everything over an £18 default due to no fault of my own. I have made several calls and have transcripts of live chats being told I am within my rights it can/should be removed.

I just need someone in the right place to help or point me in the right direction.

[adamtemp64]

@Anonymous unfortunatly as we are all customers here unless @Martin-O2 can help not a lot can be done

[Anonymous]

Call customer service but I have a funny feeling it will be a no

http://www.o2.co.uk/contactus

[jonsie]

As it's a matter of some urgency I would suggest you Google ceo o2 and drop his office an email. Good luck.

[Anonymous]

@Anonymous customer services have done all they can. They've told me I can get it removed etc etc I just need to email the credit file referrals which I've done. The reply time is 10 working days so obviously I can't wait. They have no phone number... I've seen from other cases short term progress can be made.

@adamtemp65 that Is my end goal to get the attention of people in high places to help me!!

[Anonymous]

Customer service is correct but unless the CEO magically waves his wand I'm not sure it will be done in the timeframe you wish 

[jonsie]

Hopefully someone in that office will actually care. ...

[Anonymous]

I get that they are correct but I have exceptional circumstance which is why I'm reaching out on here..... anything is possible you just need to find/get pointed in the right direction of someone who can help!!