Default payment on credit file

[EmiliaBorowska]

Hello,

I have recently applied for a mortgage, and a concern was raised that a default notice was on my credit file, i called O2 and they admitted they had made an error, however it seems to be taking a long time to resolve, and there is a risk we could miss out on the house we are attempting to buy. Can someone from the community please support in making the change to the credit file happen at a faster rate?

Emilia Borowska

[Bambino · Accepted solution]

@EmiliaBorowska We are all customers. The only contact information regarding your problem we have is below. If you haven't emailed or written to them as yet, that's all we can suggest for you to do. Other than that, unfortunately no one here can help.

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865