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Default my account in error

00989ssww
Level 1: Joiner
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Hi

I had contract in 2019 and I cancelled that contract within 10 days but charged me full year payment I called  costumer service team and they refund me but than they put my name on credit record as a default and now I applied for mortgage and declined because of their mistake email creditfilereferral@02.com still waiting very upset 😡 

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MI5
Level 94: Supreme
  • 122375 Posts
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Registered:

@00989ssww 

You need to allow 10 working days for a response.

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE  
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122375 Posts
  • 609 Topics
  • 19062 Solutions
Registered:

@00989ssww 

You need to allow 10 working days for a response.

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE  
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
92 Views