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00989ssww · ‎12-10-2021

Hi

I had contract in 2019 and I cancelled that contract within 10 days but charged me full year payment I called costumer service team and they refund me but than they put my name on credit record as a default and now I applied for mortgage and declined because of their mistake email creditfilereferral@02.com still waiting very upset 😡

MI5 · ‎12-10-2021

@00989ssww

You need to allow 10 working days for a response.

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-10-2021

@00989ssww

You need to allow 10 working days for a response.

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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