Declined a contract

[Anonymous]

Hi, I applied for an iPhone on contract with O2 but in the shop it was declined straight away without an explanation , so I checked my credit reference as I have never been declined credit. And there is nothing on there, I have a very good rating . So I rang O2 and went through the the story and procedure and again was told it was to do with security and gave me an email to write too, which I did. I eventually got a standard reply saying ' O2 also used business policies and I haven't meant the critiera on this occasion ' I have since written and asked again what are 'business policies' but no one is answering me. I need to get a new phone asap and wanted it to be on O2 as I can get discount with family & friends and it's the best reception where I am. Can anyone help me to know what 'business policies ' are please so I can deal with this. 

Jacqui 

[Cleoriff]

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@MI5 wrote:
But o2 won't tell you either 😞

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True...so it's a Catch 22 really...

[Anonymous]

It is annoying so maybe all I can do is get a sim. My iPhone 5 is fine apart from not enough memory. But my daughter needs my phone as her is broke and she's off to uni . I was with O2 a few years ago and all was well. I'll go in and speak to the shop again and get a sim only for now if that's all I can do . Thanks 

[Cleoriff]

Just out of interest @Anonymous have you moved house recently?

[MI5]

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@Anonymous wrote:

It is annoying so maybe all I can do is get a sim. My iPhone 5 is fine apart from not enough memory. But my daughter needs my phone as her is broke and she's off to uni . I was with O2 a few years ago and all was well. I'll go in and speak to the shop again and get a sim only for now if that's all I can do . Thanks 

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Just get your daughter a cheap PAYG phone - prob safer whilst away at uni.

[jonsie]

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@MI5 wrote:

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@Anonymous wrote:

It is annoying so maybe all I can do is get a sim. My iPhone 5 is fine apart from not enough memory. But my daughter needs my phone as her is broke and she's off to uni . I was with O2 a few years ago and all was well. I'll go in and speak to the shop again and get a sim only for now if that's all I can do . Thanks 

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Just get your daughter a cheap PAYG phone - prob safer whilst away at uni.

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Nah, give her the iphone and get a cheap pay and go for yourself. Hey, she's off to Uni, needs a credible phone

[MI5]

Make sure you get insurance then

[Cleoriff]

"Nah, give her the iphone and get a cheap pay and go for yourself. Hey, she's off to Uni, needs a credible phone "

If the Op is going to get her daughter a 'credible phone for Uni'... then she should be looking at the Samsung S6

[Anonymous]

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@Cleoriff wrote:

"Nah, give her the iphone and get a cheap pay and go for yourself. Hey, she's off to Uni, needs a credible phone "

If the Op is going to get her daughter a 'credible phone for Uni'... then she should be looking at the Samsung S6

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Or any of the new Galaxys

[Anonymous]

Nope I haven't moved, been at the same address 18 years 

[Anonymous]

Mm if only . Then she'll be asking for credit every 5 mins but she is already in a contract until next year so she just needs my phone if I can get a new contract as mine has expired