Debit Card didn`t go through

[Anonymous]

I am trying to pay for an upgrade via O2 web site.  Visa debit card didn`t go through, so didn`t another card American Express.

How we can sort it out?

[Bambino]

This is a customer forum. Sorry, we can't help with account or payment issues. You need to speak to customer service. http://www.o2.co.uk/contactus

[Anonymous]

I have been having the exact same problem since yesterday. Have tried 10 times to order, used 2 different cards and none have worked. Spoke to 5 different advisors, all who have been very nice but none have been able to solve the problem. They are reprocess the order but everytime it comes to the payment they send me a link to the same page. Which still is not working. If you have any futhuer sucess please let me know. 17 hours later and still no upgrade

[jonsie]

Call 202, don't use chat.

[Cleoriff]

Not sure why either @Anonymous or @Anonymous cards aren't being accepted unless it's due to

1) Not enough funds available or

2) Website error due to iPhone launch....

Either way it may be easier to purchase instore .....

[Anonymous]

@Cleoriff the advisor told me that 2 other of his customers payments had went through whilst speaking to me. There are enough funds if every account I have provided them with (one being current account they use for my bill) and yet still no success. Its very frustrating as where I live the stores are not open

[Anonymous]

@jonsie every time i call 202 I'm told my call is in a queue. Wait 12 minutes and then the phone just goes dead. Thats happened three times now.

[Cleoriff]

Hi @Anonymous

I can appreciate how frustrating it must be. The thing is if your website was 'glitching' at the time you first attempted payment then it is very possible that repeated attempts would have failed or been rejected.

This is why we can only advise on what we have seen happen in the past. You might find leaving it for 24 hrs corrects the issue.? I am surprised that CS haven't informed you of this...

[greg160890]

Having the same problem since yesterday morning, waited the 24 hours as advised and still having the same issue, simply wont accept the debit cards, contacted bank to see if there is any issues and they say there is none

[Anonymous]

It'll be congestion with all the iPhone 6s madness pre ordering