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Level 1: Joiner
Posts: 2
Registered: ‎04-07-2019
Accepted Solution

Deal through Mobiles.co.uk

Hi, I’m currently on a 12 month sim only plan with o2. I’m looking at upgrading to the iPhone XR, found a great new customer deal through mobiles.co.uk

Could I take this new customer offer and be able to upgrade now or would I have to pay off the rest of my 12 months rolling plan (ends in December). To complicate things, the new customer offer is much better than the upgrade section on mobiles.co.uk so don’t want to go through their upgrade section.

Thanks very much
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Posts: 100,288
Topics: 546
Solutions: 12,748
Registered: ‎04-04-2012

Re: Deal through Mobiles.co.uk

@Smallprint the only way to not pay up is to upgrade directly with O2, otherwise you need to clear the balance of your contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎04-07-2019

Re: Deal through Mobiles.co.uk

Ah I thought that might be the case but hoped there was a way around it. Thank you!
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Level 1: Joiner
Posts: 2
Registered: ‎10-04-2020

Re: Deal through Mobiles.co.uk

I have just taken out a new discounted sim o ly deal with Mobiles.co.uk. Now Carephone Warehouse is no longer doing business with O2 will my discount by redemption be affected?
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Posts: 100,288
Topics: 546
Solutions: 12,748
Registered: ‎04-04-2012

Re: Deal through Mobiles.co.uk


@Collpark wrote:
I have just taken out a new discounted sim o ly deal with Mobiles.co.uk. Now Carephone Warehouse is no longer doing business with O2 will my discount by redemption be affected?

You need to ask CPW as it is they who provide the cashback.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)