Deactivated?

[Deactivated]

I received a message saying something about a non-bundle order that I haven’t made and that I may be deactivated? Wanna explain that? 

[MI5]

@Deactivated 

No, sorry.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[Dave-O2]

Hello @Deactivated 

Thanks for flagging. So I can confirm what this SMS is linked to can you please drop me a PM with your mobile number and a screenshot of the SMS?

Thanks

[MI5]

@Deactivated 

Feedback from O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.