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Data

JC10
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New sim after old sim had a bar put on it. Activated new sim, can call and txt but no data. Checked setting, turned phone on and of about a million times. Reset network settings. Still no data. Been on the phone to O2 all week to sort sim out and in the O2 shop twice so far. Losing the will to live 🤣

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MI5
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@JC10 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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JC10
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Don't have Facebook. Twitter or Instagram. You think they could sort it when I phone them 

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MI5
Level 94: Supreme
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@JC10 

You would think so, but sadly not the case these days unfortunately.

All I can do from here is ask @O2Ellie to see if she can help you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Ellie
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Thank you for the tag @MI5 😊

 

@JC10 I will private message you now and we can look in to this more for you. 

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