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Jjay1
Level 1: Joiner
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Why is my data not showing up on the my o2 app
Message 1 of 6
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MI5
Level 94: Supreme
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@Jjay1 

It glitches occasionally but usually resets on your next billing date. 

You could call O2 to reset it sooner if needed. 

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Cleoriff
Level 94: Supreme
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@Jjay1 

It could be a glitch. Try deleting the app and reinstalling it.

Veritas Numquam Perit

Girl in a jacket
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Jjay1
Level 1: Joiner
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I have uninstalled the app and nothing has changed
Message 4 of 6
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Jjay1
Level 1: Joiner
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Registered:
I have uninstalled the app and nothing has changed never had this issue before
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Anonymous
Not applicable

@Jjay1 Hi, you could try viewing your available data via My O2 @ www.o2.co.uk

Message 6 of 6
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