Data

[Darre]

I can’t get a bolt on

[Darre]

Hi can you help me

[Cleoriff]

Hi @Darre 

You can do it via your MyO2 http://www.o2.co.uk/myo2

Just go to the shop here https://www.o2.co.uk/shop/tariffs/bolt-ons 

[MI5]

@Darre 

You won't be able to add a bolt on if you have a tariff change going through.

If this is the case, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.