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Level 1: Joiner
Posts: 2
Registered: ‎20-07-2020

Data

Hi my data has been disconnected and I’ve been trying to contact 02 but no response any help

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Posts: 105,730
Topics: 554
Solutions: 13,920
Registered: ‎04-04-2012

Re: Data

O2 Guru advice on calling O2:


If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎20-07-2020

Re: Data

Hi I have tried to the option that you provide and it is not working 

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Posts: 105,730
Topics: 554
Solutions: 13,920
Registered: ‎04-04-2012

Re: Data

@Sutton 

Other numbers we know on the community here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Data

@Sutton Try the numbers in this link: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

I DO NOT WORK FOR O2



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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: Data

Hey there @Sutton , it's been a few days since you posted about your data issue, so I just wanted to check if you managed to get everything sorted with customer service since then? Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
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