Data

Tyler1 · ‎01-01-2020

I’ve paid my monthly bill 31st December midnight. My data still hasn’t reset. Why is this?

Cleoriff · ‎01-01-2020

Have you rebooted your phone (turn off and back on again)? If it still isn't showing then you need to contact customer services I'm afraid. Guide: How to find help & contact O2

Best of luck and welcome to the forum

Veritas Numquam Perit

MI5 · ‎01-01-2020

@Tyler1

Your data doesn't reset when you pay your bill. It is reset on the day your bill is generated which is 14 days before the bill due date.

If you look in your MyO2 it will tell you how many days remaining before you get your new allowances http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎03-01-2020

Hi @Tyler1 , let us know if you have any additional questions or if you're all sorted now with your data query.

O2

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