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Level 1: Joiner
Posts: 1
Registered: ‎01-01-2020

Data

I’ve paid my monthly bill 31st December midnight. My data still hasn’t reset. Why is this?
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Posts: 79,469
Topics: 707
Registered: ‎14-01-2013

Re: Data

@Tyler1 

Have you rebooted your phone (turn off and back on again)? If it still isn't showing then you need to contact customer services I'm afraid. Guide: How to find help & contact O2 

Best of luck and welcome to the forum Welcome

*The Game Is On*

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Posts: 94,806
Topics: 543
Solutions: 12,028
Registered: ‎04-04-2012

Re: Data

@Tyler1 

Your data doesn't reset when you pay your bill. It is reset on the day your bill is generated which is 14 days before the bill due date. 

If you look in your MyO2 it will tell you how many days remaining before you get your new allowances http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: Data

Hi @Tyler1 , let us know if you have any additional questions or if you're all sorted now with your data query. Smiley Happy

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