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Sonia2
Level 1: Joiner
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Can you explain why i have 12 gb of data & when i reach 9 gb i revieve a txt saying iv used 80% data
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MI5
Level 94: Supreme
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Registered:

Hi @Sonia2 it's because the extra data is added as a bolt on and the system only recognises your base tariff when it sends the warning emails and texts
Some help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

However, 9gb does represent 75% of your usage, so it's not far off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Hi @Sonia2 it's because the extra data is added as a bolt on and the system only recognises your base tariff when it sends the warning emails and texts
Some help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

However, 9gb does represent 75% of your usage, so it's not far off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Registered:

Welcome to the forum, @Sonia2 slight_smile Did the info from @MI5 above help you understand your data allowance better?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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