on 01-05-2018 10:49
Solved! Go to Solution.
01-05-2018 10:53 - edited 01-05-2018 10:54
01-05-2018 10:53 - edited 01-05-2018 10:54
Hi @Sonia2 it's because the extra data is added as a bolt on and the system only recognises your base tariff when it sends the warning emails and texts
Some help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
However, 9gb does represent 75% of your usage, so it's not far off.
01-05-2018 10:53 - edited 01-05-2018 10:54
01-05-2018 10:53 - edited 01-05-2018 10:54
Hi @Sonia2 it's because the extra data is added as a bolt on and the system only recognises your base tariff when it sends the warning emails and texts
Some help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
However, 9gb does represent 75% of your usage, so it's not far off.
on 01-05-2018 16:07
Welcome to the forum, @Sonia2 Did the info from @MI5 above help you understand your data allowance better?
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