Data

[Sutton]

Hi my data has been disconnected and I’ve been trying to contact 02 but no response any help

[MI5]

O2 Guru advice on calling O2:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Sutton]

Hi I have tried to the option that you provide and it is not working 

[MI5]

@Sutton 

Other numbers we know on the community here Guide: Coronavirus Community Help and Support 

[Bambino]

@Sutton Try the numbers in this link: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[Marjo]

Hey there @Sutton , it's been a few days since you posted about your data issue, so I just wanted to check if you managed to get everything sorted with customer service since then?