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Amz
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on ‎04-07-2020 23:38

on ‎04-07-2020 23:38

I have paid my bill but my 4g and calls still aren’t working. How do I fix this as I can’t speak to someone via live chat as it keeps saying they are busy
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busybeeathome
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‎04-07-2020 23:44 - edited ‎05-07-2020 00:41

‎04-07-2020 23:44 - edited ‎05-07-2020 00:41

It can take up to 24 hours mate. Usually pretty soon after but give in an hour or so, turn phone off and on a few times.

 

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MI5
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‎04-07-2020 23:45 - edited ‎04-07-2020 23:46

‎04-07-2020 23:45 - edited ‎04-07-2020 23:46

@Amz 

24 to 48 hours to reconnect after a missed payment.

Nothing happens over the weekend either.

Rebooting the phone may help if the release has already gone through prior to today.

Numbers to call customer service to chase it up next week here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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