Data

[Sam23]

I’ve just upgraded and have noticed my data isn’t on in the settings which I’m confused to why? Do I need a new sim? I never got told about anything like this, I’m not sure how to get a QR code or out like that to add the data plan.

[Cleoriff · Accepted solution]

Hi @Sam23 

Your data may update overnight but if not, contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support

Info re QR codes is in this info from O2

https://www.o2.co.uk/help/phones-sims-and-devices/esim 

[MI5]

@Sam23 

Do you mean your phone settings?

What phone is it?

Have you tried to turn on your data?

You may not have data enabled on your account if it was set up wrong, so you may have to call to check Guide: Coronavirus Community Help and Support