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Level 1: Joiner
Posts: 1
Registered: ‎18-07-2019

Data

Hi, I've been trying to add more data to my account for 3 days via my o2 and 2202.  I'm informed there are no bolt ons for my tariff - this doesn't seem right as I've been able to do it in the past.  When I then try to do it via a livechat, the addition fails.  Then I am told there is a known issue.  

 

I can't find anything on o2 website or on internet about this, so not able to understand when it will be resolved. 

 

Anyone know anything about it?

Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Data

@Tess 

Not heard of any problems.

Suggest you call 202 to speak to an agent rather than using live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Data

Hey @Tess, and sorry to hear you're having some difficulties adding data to your account! We've not heard of any problem as of now but I'll see what I can find out Smiley Happy

 

In the meantime, I was wondering if you had a chance to call as @MI5 suggested? It'd be great to know about your progress with this!

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Level 1: Joiner
Posts: 3
Registered: ‎21-07-2019

Re: Data

I'm currently in France and am trying to add data, I'm a Pay Monyhly customer and I keep getting the message that "There aren't any data Bolt Ons available for your tariff". I've added data bolt ons before so not sure why I'm getting this message, is it because I'm trying to add it whilst I'm abroad ? It's all very frustraating as I've used up 80% of my allowance and will almost certainly need to top up before my next bill. Any advice would be much appreciated

Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Data

[ Edited ]

@p_buxton 

Ive had similar problems when abroad in the past. 

Live chat added a bolt on for me or you can call customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,516
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Data

I think it's an O2 egulation that you can't add a data bolt on overseas whether in the EU or outside. Unfortunately it seems to be unilaterally across the board for security reasons and to stop bill shock. Give them a call, it's free on 202 from your mobile.

Level 1: Joiner
Posts: 3
Registered: ‎21-07-2019

Re: Data

I've been in touch with Customer Support both online and by calling them, they tried to add data to my account but said they were unable to do so because of a "Technical Issue" that would have to be raised with the technical support team which could take up to 5 working days to resolve. Given that my next bill is due in 6 days and my data will then automatically get topped up again, it's not much use to me. Not very impressed at all, hugely frustrating and dissapointing. Thanks for taking time to respond though.

Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Data

Way too many "technical issues" these days.
You'd think with all the testing they do so that customers can have the best possible experience, they wouldn't suffer these most basic problems.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎21-07-2019

Re: Data

Totally agree, unacceptable and very dissapointing. So now I have to wait up to 5 days to get this issue fixed, during that time my data allowance will almost certainly run out, Not very impressed at all