Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Data

My data has been on and off for a number of weeks which I have complained about to no avail and now I’ve had to switch to a different phone temporarily TIL this is solved which is costing me extra money! What is being done about the matter
Highlighted
Posts: 103,825
Topics: 552
Solutions: 13,421
Registered: ‎04-04-2012

Re: Data

No idea. This is a customer forum. You need to call o2 directly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,429
Registered: ‎23-07-2014

Re: Data

Hi @Rebekah, sorry to hear about your data not working properly. We had a wider outage on the 6th December where customers were unable to use data unfortunately so that would have explained issues on that day. You can find more info and a discussion topic here to leave your feedback.

 

Have you been in contact with customer service about your data issues earlier? Did they find out anything? Please let us know how you're getting on with this.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature