Data

[Aroddis]

I am a new customer to o2 and I should get 6gb on a £10.00 top up for the first month offer is on till 13th of June 2018.I did not get the 6gb.Just got the normal £10 top up 2gb is this a con trick.Will be onto o2 today and if I don't get the offer this will be my last top up with them

[MI5 · Accepted solution]

Hi @Aroddis

Call 4445 from your phone and speak to customer services tomorrow.

If it's not been added by then, they will do it for you.

[Cleoriff]

Hi @Aroddis

Have a look at this thread and see if it's relevant to you.https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

It's about discounted tariffs...

[MI5]

It was a special offer on PAYG @Cleoriff which has gone from the website today, but was apparently on offer until tomorrow.
I doubt it would show as a bolt on as it was a one off first month to new customers bonus.

[Cleoriff]

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@MI5 wrote:
It was a special offer on PAYG @Cleoriff which has gone from the website today, but was apparently on offer until tomorrow.
I doubt it would show as a bolt on as it was a one off first month to new customers bonus.

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Thanks for that Rich. I had no idea they had an offer on....Duh...

[MI5]

Yup, it's roll over data now.....
Shame PAYG are getting better deals than contracts again

[Tsidkenu1es]

Hi  @Aroddis and  to O2 Community Forum...! Good luck for tomorrow, hopfully you will have the extra 4gb...

... @MI5 what do you mean by: Yup, it's roll over data now.....

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[MI5]

The latest PAYG incentive.

[Marjo]

Hi @Aroddis, welcome to our forum. Please do let us know if you made any progress with this when you contacted customer service?

Thanks @Cleoriff, @MI5 and @Tsidkenu1es for your help and encouragement.