cancel
Showing results for 
Search instead for 
Did you mean: 

Data used up

Timisfrustrated
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

For the first time ever I have had a message to say that my data allowance has been used up - but I have not used my phone differently in the past month.  What has changed?

 

Can anyone advise me - since it seems impossible to find a way of speaking to a human being and "Aura" is incapable of responding to my question?

 

Thanks in advance!

Message 1 of 2
112 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120556 Posts
  • 605 Topics
  • 18063 Solutions
Registered:

@Timisfrustrated 

You can check on your phone which apps have used data and how much.

If your phone doesn't agree with your MyO2 http://www.o2.co.uk/myo2 you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
106 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 120556 Posts
  • 605 Topics
  • 18063 Solutions
Registered:

@Timisfrustrated 

You can check on your phone which apps have used data and how much.

If your phone doesn't agree with your MyO2 http://www.o2.co.uk/myo2 you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
107 Views