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Data use query

Anonymous
Not applicable

on ‎15-10-2015 07:25

on ‎15-10-2015 07:25

I upgraded my phone and this month I've apparently used more data than ever before yet the reality is that I've hardly been online, and absolutely nowhere near the amount I was before each month, not even close. I'm not that happy about this!
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Anonymous
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on ‎15-10-2015 07:37

on ‎15-10-2015 07:37

What phone do you have 

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jonsie
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on ‎15-10-2015 07:45

on ‎15-10-2015 07:45

Have a look in the phone's data setting and check what is using your data. You don't have to be physically online to use data.

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Cleoriff
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on ‎15-10-2015 08:05

on ‎15-10-2015 08:05

It really would help to know what phone you upgraded to and what you had before.? We had someone yesterday with a similar story....and the data usage was clearly explained when we were told this and also the tariff the poster was on...

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MI5
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on ‎15-10-2015 08:38

on ‎15-10-2015 08:38

Hi @Anonymous and welcome

Your statement means nothing without more info.

If you can provide the answers above we will assist you as best we can.

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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