Data usage

0000000000000 · ‎20-02-2021

Due to the on going issue with the network in my area due to mast being down for over 6 months, still NOT resolved! My data is being used instead which for the 1st time in 20years of being with yourselves I have used up 80% of my data.
I get updates saying your dealing with the issues but nothing new happened yet I continue to pay you each month. Can someone get in touch with me and tell me what is happening please.

MI5 · ‎20-02-2021

@0000000000000

O2 cannot fix your wifi problem unfortunately.

You need to speak to your broadband provider for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎22-02-2021

Morning guys

I can see you've messaged me privately @0000000000000, I'll get back to you as soon as possible, if the issue is WiFi related though as it looks, as mentioned you will have to speak to your broadband provider

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

O2

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