Data usage

[0000000000000]

Due to the on going issue with the network in my area due to mast being down for over 6 months, still NOT resolved! My data is being used instead which for the 1st time in 20years of being with yourselves I have used up 80% of my data.
I get updates saying your dealing with the issues but nothing new happened yet I continue to pay you each month. Can someone get in touch with me and tell me what is happening please.

[0000000000000]

Is there anyone available to speak to or even chat with?

[Anonymous]

@0000000000000 

Hello 

If you want to Contact o2 then you can here - Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[madasaf1sh]

@00000000000

Im confused, you say the network is down but you are using mobile data still??

O2 won't usually provide timescales on issues with masts as different factors affect service restore times..

[0000000000000]

Network keeps going down, unable to connect unless I use my data allowance.
I’m told near by mast are down for over 6months+ still nothing has been resolved. I’m unable to speak to anyone to get an update on this. Each time I try to reply to yourself, I’m told to sign in which I’ve been doing since 6.20pm!

[MI5]

Sounds like it's your wifi network that keeps going down @0000000000000 

O2 network must be working if you're using your data.

What exactly do you mean?

You can also check your postcode here to see if there any network faults reported O2 Service Status

[0000000000000]

As I’m using my data allowance due to the Wi-fi signal being very or not working, I’ve almost reached my data limit. I wanted to speak to an advisor regarding this.
(I just hope when I send you this mgs it doesn’t ask me to login again)

[0000000000000]

Wi-fi is always down - is what I meant sorry.
Which results in my having to use New Years data allowance.

[0000000000000]

Use my data allowance not my New Years

[Bambino]

@0000000000000 Having a poor WiFi signal has nothing to do with O2. You either have a problem with your router or your broadband provider, neither of which comes under O2's province.