Data usage

[Reggie]

I have 4g of data monthly. On the rare occasion i use all that i add a bolt on which has never been used up before my next data allowance comes in. I ran out on 30th April and bough 1g bolt on. By 4th May i had to top up again which has now run out today (7th). I have not used my phone anymore than usual and have not been downloading things so why is my data running out so quick? Has this happened to anyone else?

[O2Elaine]

Hi 

The phone maybe using data in the background, you can view how much data is being used be different apps and can disable background data usage:

Andriod:

Settings > mobile network > data usage

iPhone:

Settings > Mobile Data > scroll down to view

The instructions may vary slightly depending on the model of the deivce, for a longterm solution as you maybe able to increase your tariff and gain more data per month for less then what you are paying for the top- up bolton but the tariff will not change until your next billing date and this can be done via the MyO2 app

Hope you have found it useful